If you don’t see your question answered here, feel free to contact our office! A Prevett Oil customer service representative will be in touch shortly.
How do I become a Prevett Oil customer?
You can become a Prevett Oil customer by contacting us online here or calling our office at 781-326-7451. Our customer service team will help you through the process.
Do you offer rewards for new customers?
Yes. New Prevett Oil customers can sign up for our New Customer Package, which includes a two year service policy, one year of TANK-GUARD® coverage, daily discounted oil rates, automatic delivery, and more. See the details of the New Customer Package here.
Who should I contact if I have questions regarding my account?
Contact our office via email or call us directly at 781-326-7451.
What do I do if I am planning to move?
If you are planning to move, simply contact Prevett Oil by email or telephone and a customer service representative will walk you through the necessary steps to either relocate or cancel your account.
What are my payment options?
Prevett Oil accepts all major credit cards (Visa, MasterCard, American Express, and Discover), cash, and checks.
How can I pay my bill?
You can pay your Prevett Oil bill online, by telephone, by mail, or at our office. Note: Cash payments are only accepted in office.
Do you offer budget plans?
Yes. Prevett Oil customers can sign up for a 10-month budget plan contract that will evenly distribute heating costs into 10 even monthly payments. Same-day delivery discounts are also available for automatic delivery customers.
How do I read my tank gauge?
The gauge is located on the top of the tank. It will indicate either with a red float or ticker the current level of your tank.
When should I order oil?
If you are not enrolled in automatic delivery, we recommend that you order oil when your tank reads just above ¼ to avoid a no-fuel emergency.
How can I request service for my heating or A/C equipment?
If you’d like to schedule an installation or request maintenance for your HVAC equipment, you can contact Prevett Oil online or contact our office at 781-326-7451.
When should I schedule a tune-up for my heating or cooling system?
Regular maintenance is essential to keeping your HVAC equipment operating safely and efficiently. One yearly visit from a Prevett Oil HVAC specialist can lower energy costs, extend the lifespan of your equipment, and more. We recommend that our customers schedule annual service before or after peak season.